Legal & Terms

Terms & Conditions

The terms that govern use of the Good Roots Digital website and our communications with visitors and prospective clients.

Effective Date: September 27, 2026

1. About Good Roots Digital

Good Roots Digital is operated by Kevin Pflug, a sole proprietor. We provide AI-powered communication, business automation, and reputation management services to businesses. These Terms govern use of our public website and our communications with visitors and prospects. Purchased services are governed by a separate written client agreement.

2. Acceptable Website Use

By accessing or using this website, you agree to do so lawfully and in a manner that does not violate the rights of others or interfere with the site's operation. You agree not to attempt any unauthorized access to the website or its systems, interfere with its security or functionality, submit malicious or harmful content, or misuse its materials. You are responsible for any activity conducted through your access to the site.

3. Inquiries and Consultations

Submitting a contact form, requesting information, or booking a free consultation does not create a client relationship, obligate you to purchase any services, or guarantee a particular outcome. Any paid engagement for services requires a separate written agreement between you and Good Roots Digital. Information provided during an inquiry or consultation is intended to help us understand your business needs and is not a commitment to deliver specific results.

4. Good Roots Digital SMS Messaging Program

Good Roots Digital offers an optional informational SMS program for individuals who have expressly opted in. Messages may include:

  • Consultation booking confirmations
  • Appointment reminders
  • Follow-ups directly related to an inquiry or requested consultation

Message frequency varies based on your interactions and appointments. Message and data rates may apply. Consent to receive SMS messages is not a condition of purchasing any services or submitting a general website inquiry.

We do not currently send promotional or marketing SMS campaigns. If we introduce marketing messages in the future, we will update the applicable terms and obtain appropriate separate marketing consent before sending them.

Providing a phone number on a general contact form or consultation booking form does not, by itself, constitute consent to receive SMS messages.

5. SMS Opt-Out and Support

You can opt out at any time by replying STOP to a text message from Good Roots Digital. You may receive a final confirmation of your opt-out. No additional messages from that program will be sent unless you opt in again.

For help, reply HELP, email hello@goodrootsdigital.com, or call +1 631-646-2711.

6. Carrier and Delivery Disclosure

Wireless carriers are not liable for delayed or undelivered messages. Delivery of text messages may depend on carrier availability, coverage, device settings, and other factors beyond our control. We cannot guarantee that any particular message will be received.

7. Privacy

Your personal information and SMS consent are handled in accordance with our Privacy Policy, which describes how we collect, use, protect, and disclose information, including our restrictions on sharing mobile information and SMS opt-in data. Please review our Privacy Policy for details.

8. Website Content and Intellectual Property

Original website text, branding, graphics, and other content on this site are owned by or licensed to Good Roots Digital unless otherwise stated. Visitors may not reproduce, distribute, or otherwise use the content for commercial purposes without our prior written permission. Nothing on this website should be interpreted as granting any right or license to use our trademarks, logos, or other proprietary materials.

9. Third-Party Services

This website uses service providers, including HighLevel/LeadConnector, for functions such as contact-form processing, consultation scheduling, and communications. These providers operate under their own terms and policies, which may govern aspects of your interactions with them. We are not responsible for the practices of third-party services beyond the role they perform on our behalf as described in our Privacy Policy.

10. No Guarantee of Results

Website descriptions of AI automation, communication, and reputation management services are informational. They do not guarantee any particular number of leads, appointments, customer reviews, revenue, or search rankings. Actual client services, deliverables, and obligations are defined by separate written agreements.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Good Roots Digital shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of this website or your interactions with us outside of a signed client agreement. This website is provided on an "as is" basis without warranties of any kind. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

12. Changes to These Terms

We may revise these Terms & Conditions from time to time. The effective date at the top of this page will identify the current version. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.